CEO’s Report: There when you need us

Heartland staff recently met with some economic development folks to explain our programs to promote growth in our customer communities.

The underlying theme throughout our presentation: call us.

Heartland has a small staff. We certainly aren’t experts on everything, but we are on quite a few things.

Needless to say, I am incredibly proud of the people working at Heartland. If they don’t have the answer to your question, they will find it. And quickly.

It’s no secret we strive to be more than a power supplier. While that is certainly the focus of our operations, we also want to be a partner to our customers. We want to help your communities grow and see them prosper.

A dedicated partner

Heartland is dedicated to providing reliable, affordable wholesale power. But we also provide a variety of other services, including market services expertise, economic development and community support programs, and advocacy, to name a few.

We look out for the future of our customers. We also build relationships with industry professionals to ensure if we don’t have the answer to your question, we know somebody who will.

The idea of going above and beyond is at the core of who we are as a company, of who we are as people. While some call it customer service, we call it doing our jobs.

Our vision to be a trusted leader and partner of choice are more than words to us.

The simple point I’m trying to make, is we’re here to help. If you have a question, pick up the phone and give us a call. No issue is too big or too small. We’ll find the answer.

Programs to help you succeed

Heartland offers various programs and tools to incentivize businesses to locate in one of our customer communities. We also offer tools to help current businesses and residents save money by making efficiency upgrades.

We want to make sure all our programs are well-known, hopefully tipping the scales in a customer’s favor.

While we try to keep our programs simple, there can be a lot to remember. Don’t ever hesitate to ask questions. We want our programs to get used – that’s what they are there for. We can also speak with a prospect or business directly if you’d like.

We also recognize that electricity is a complicated matter. Particularly for large businesses, electricity is an important factor when choosing a location. If they have questions you can’t answer either about the available service or rates, give us a call. We are here to help.

The important thing to remember is to bring us in early to the conversation so we can offer the best information possible and work with you to ensure the business is getting the best deal.

Call us

The takeaway from this article is simple: call us.

We are here to help. Hiring consultants or other third-party organizations can be expensive. Start with us. While we can’t provide every service needed, we can answer questions and help determine the best route to take to resolve an issue or chart a path forward.

The values of honesty, reliability and leadership are at the core of our operations.

You can count on straightforward information, and we will be there when you need us. We will follow through on our promises and take the lead in advocating on your behalf.